TITLE HERE
- INTRODUCTION AND ACCEPTANCE OF TERMS
These Terms of Service (“Terms”) govern the access to and use of the website, systems, and services provided by Knights of Repair, operated by 2677854 Ontario Inc. (“Knights of Repair”, “we”, “us”, or “our”).
These Terms apply to all users, customers, and any other individuals or entities (“you” or “Client”) who access our website, submit service requests, communicate with us, or otherwise engage our Services, whether through our website, customer relationship management systems (CRM), telephone, email, in-person interactions, or through our technicians and authorized representatives.
By accessing our website, requesting or booking Services, approving a quotation or Statement of Work, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. Acceptance of these Terms may occur through written agreement, electronic acceptance, verbal confirmation, or through conduct, including requesting services, permitting dispatch, or allowing work to proceed.
Where Services are provided pursuant to a separate written agreement, including a Master Services Agreement (“MSA”) and/or Statement of Work (“SOW”), such agreements shall prevail to the extent of any inconsistency with these Terms. In all other cases, these Terms shall govern the relationship between you and Knights of Repair.
If you do not agree to these Terms, you must not access our website or engage our Services.
- DEFINITIONS
For the purposes of these Terms, the following terms shall have the meanings set out below:
“Services” means the mobile heavy machinery repair, diagnostics, maintenance, fabrication, inspection, troubleshooting, and any related mechanical services provided by Knights of Repair, including any associated support, scheduling, and operational activities.
“Client”, “User”, “you”, or “your” means any individual, business, or entity that accesses our website, requests or receives our Services, or otherwise engages with Knights of Repair.
“Equipment” means any machinery, vehicle, component, system, or mechanical equipment owned, leased, or operated by the Client in respect of which the Services are requested or performed.
“Work Order” means any quotation, estimate, service request, purchase order, or instruction (whether written, electronic, verbal, or implied) pursuant to which the Client authorises Knights of Repair to perform Services.
“Statement of Work” or “SOW” means a document agreed between the parties that sets out the specific scope of Services, pricing, and engagement details for a particular job or project.
“Fees” means all charges payable by the Client in connection with the Services, including labour charges, minimum call-out charges, travel charges, parts and materials, and any additional costs incurred.
“Website” means any website or online platform operated by or on behalf of Knights of Repair, including any associated web pages, forms, or digital interfaces.
“Business Day” means any day other than a Saturday, Sunday, or public holiday in the Province of Ontario, Canada.
“Applicable Laws” means all applicable federal and provincial laws, regulations, and legal requirements in Canada, including those relating to consumer protection, contracts, and electronic communications.
- SCOPE OF SERVICES
Knights of Repair provides mobile heavy machinery repair, diagnostics, maintenance, fabrication, inspection, and related mechanical services (the “Services”) to commercial, industrial, and individual clients. The Services are generally performed at the Client’s site or at such other location as may be agreed between the parties.
The specific scope, nature, and extent of the Services to be provided in each case shall be determined based on the applicable Work Order, quotation, or Statement of Work. The Client acknowledges that the exact scope of Services may evolve during diagnostics or repair, particularly where additional issues are identified.
Knights of Repair shall perform the Services using reasonable skill, care, and diligence consistent with generally accepted industry standards. However, the Client acknowledges that the outcome of the Services may be affected by factors beyond our control, including the condition of the Equipment, availability of parts, site conditions, and the accuracy of information provided by the Client.
Unless expressly agreed in writing, Knights of Repair does not guarantee that the Services will result in the complete resolution of all issues affecting the Equipment. Mechanical systems may contain pre-existing defects, hidden faults, or conditions that are not reasonably detectable at the time of inspection or repair.
The Services are provided on a non-exclusive basis, and we reserve the right to determine the methods, personnel, tools, and resources used in performing the Services, provided that we meet our obligations under these Terms.
- SERVICE REQUESTS AND BOOKING
Clients may request Services through various channels, including our website, telephone, email, in-person interactions, or through our technicians and authorized representatives. All service requests are subject to availability and acceptance by Knights of Repair.
Services are generally provided following the issuance and acceptance of a quotation, Work Order, or Statement of Work outlining the scope of Services and applicable Fees. However, in certain circumstances, including emergency or urgent repair situations, Services may be initiated based on verbal instructions, electronic communications, or other forms of authorization.
A binding agreement for the provision of Services is formed when the Client:
- accepts a quotation or Statement of Work (whether in writing or electronically);
- provides verbal or written authorization to proceed with Services;
- requests or permits the dispatch of technicians to a site; or
- allows Services to commence or continue.
The Client acknowledges that authorization may be given by an authorized representative and that Knights of Repair is entitled to rely on such authorization as valid and binding.
Where Services are requested on an emergency or expedited basis, the Client agrees that standard pricing, including applicable minimum call-out charges, emergency rates, and travel charges, shall apply.
Knights of Repair reserves the right to decline or delay any service request at its discretion, including where necessary resources are unavailable, where safety concerns exist, or where the Client has not complied with these Terms.
- CUSTOMER RESPONSIBILITIES
The Client shall cooperate with Knights of Repair in good faith and shall provide all information, access, and assistance reasonably required to enable the proper and timely performance of the Services.
Without limiting the generality of the foregoing, the Client agrees to:
- Ensure that all information provided in relation to the Equipment, including its condition, history, specifications, and any known issues, is accurate, complete, and not misleading.
- Provide timely, safe, and unobstructed access to the Equipment and the site at which the Services are to be performed, including any necessary permissions, clearances, or coordination with site personnel.
- Ensure that the site complies with all applicable health, safety, and workplace regulations and that Knights of Repair is informed of any known hazards, risks, or safety procedures relevant to the site or Equipment.
- Make available any personnel, documentation, tools, or other resources reasonably required for the performance of the Services.
- Ensure that the operation of the Equipment and the conditions at the site comply with all applicable laws, regulations, and industry standards.
The Client acknowledges that failure to comply with the above responsibilities may result in delays, additional costs, or the inability to perform the Services. Knights of Repair shall not be liable for any loss, damage, or delay arising from the Client’s failure to fulfil its obligations under this clause.
Knights of Repair reserves the right to refuse to commence or continue the Services where, in its reasonable opinion, site conditions are unsafe, access is not adequately provided, or the Client has failed to meet its obligations.
- PRICING AND CHARGES
The Client agrees to pay all Fees for the Services in accordance with the pricing structure communicated by Knights of Repair, whether through a quotation, Work Order, Statement of Work, or otherwise agreed in writing or verbally. The Fees for Services may include, without limitation, a minimum call-out charge applicable to each service dispatch, which is generally equivalent to four (4) hours of labor and includes reasonable travel time to and from the Client’s site, unless otherwise agreed in writing. Labor is charged at applicable hourly rates, including standard rates and, where applicable, higher rates for after-hours or emergency Services.
In addition, travel time and related costs may be charged on a “port-to-port” basis or as otherwise communicated to the Client. The cost of any parts, components, consumables, or third-party services required for the performance of the Services shall be charged separately and in addition to labor and other Fees. Where diagnostic Services are performed and the Client elects not to proceed with further work, the applicable minimum call-out charge or the total time spent, whichever is greater, shall remain payable.
Knights of Repair reserves the right to update or modify its pricing, rates, and charges from time to time, provided that such changes are communicated to the Client prior to the performance of the relevant Services. All Fees are exclusive of applicable taxes unless otherwise stated, and the Client shall be responsible for the payment of all applicable taxes, duties, or levies associated with the Services.
- PAYMENT TERMS
The Client agrees to pay all invoices in accordance with the payment terms communicated by Knights of Repair, whether set out in a quotation, Work Order, Statement of Work, or otherwise agreed between the parties. Unless otherwise agreed in writing, new Clients may be required to make advance payment or payment on a cash-on-delivery (COD) basis, meaning payment is due immediately upon completion of the Services.
At the discretion of Knights of Repair, credit terms may be extended to repeat Clients following a satisfactory payment history. Where such terms are granted, invoices shall be payable within the agreed period from the invoice date, and failure to make payment within this period may result in suspension of Services or withdrawal of credit privileges.
The Client may make payment using any of the payment methods accepted by Knights of Repair, including credit card, direct deposit, electronic transfer, cheque, or cash. Where applicable, the Client authorizes Knights of Repair to retain payment details, including credit card information, and to charge any outstanding amounts in accordance with the agreed payment terms.
The Client shall promptly notify Knights of Repair of any genuine dispute relating to an invoice within a reasonable period following receipt. Any undisputed portion of an invoice shall remain payable in accordance with the applicable payment terms.
Failure to make payment when due may result in the suspension or refusal of further Services, and Knights of Repair reserves the right to take appropriate steps to recover outstanding amounts, including the recovery of reasonable costs associated with collection to the extent permitted by applicable law.
- CANCELLATIONS AND DISPATCH POLICY
The Client may request to cancel or reschedule a service request by providing notice to Knights of Repair; however, the Client acknowledges that the provision of mobile Services involves the allocation of personnel, time, and resources, and cancellation charges may apply depending on the timing of such request.
Where a service request is cancelled prior to the dispatch of technicians, Knights of Repair may, at its discretion, waive or apply a reasonable cancellation fee to account for administrative time and scheduling commitments.
Where a service request is cancelled after technicians have been dispatched or travel to the Client’s site has commenced, the applicable minimum call-out charge shall remain payable. In such cases, the Client acknowledges that resources have already been committed and costs incurred.
If the Client is unavailable, fails to provide access to the site or Equipment, or otherwise prevents the performance of the Services at the agreed time and location, such circumstances shall be treated as a cancellation after dispatch, and the applicable minimum call-out charge or other reasonable charges shall apply.
Knights of Repair reserves the right to reschedule Services where necessary due to operational requirements, safety concerns, or circumstances beyond its reasonable control.
- NO REFUND POLICY
All Services provided by Knights of Repair are final, and no refunds shall be issued once Services have been performed. The Client acknowledges that the Services involve time, labor, and resources that cannot be reversed or recovered once deployed.
In the event that the Client is dissatisfied with the quality of workmanship, Knights of Repair may, at its discretion and in accordance with any applicable warranty provisions, offer corrective Services or a service credit toward future work. Any such remedy shall be subject to inspection and verification by Knights of Repair and shall not constitute an admission of liability.
Except as expressly provided under any applicable warranty, the Client shall not be entitled to any refund, reimbursement, or reduction of Fees once the Services have been performed.
- ADDITIONAL WORK AND CHANGE ORDERS
During the course of performing the Services, additional issues, defects, or requirements may be identified that were not apparent at the time of the initial assessment or were outside the original scope of work. The Client acknowledges that such additional work may be necessary to properly address the condition of the Equipment.
Knights of Repair shall not be obligated to perform any additional work unless it has been authorized by the Client. Authorization may be provided in writing, electronically, verbally, or through other reasonable means, including communications via email, text message, or confirmation provided to on-site technicians.
Where verbal or informal authorization is provided, Knights of Repair may issue a written confirmation of the additional work and applicable charges. In the absence of any objection within a reasonable period, such authorization shall be deemed valid and binding.
All additional work shall be charged at the applicable rates in effect at the time the work is performed, including labor, travel, parts, and any other associated costs. Where the scope of additional work materially changes the nature or duration of the Services, Knights of Repair may provide an updated quotation or revised Work Order for the Client’s approval.
The Client acknowledges that failure to proceed with necessary additional work may affect the performance, reliability, or safety of the Equipment, and Knights of Repair shall not be responsible for any consequences arising from the Client’s decision not to authorize such work.
- PARTS AND MATERIALS
Where the performance of the Services requires the supply or installation of parts, components, materials, or consumables (“Parts”), such Parts shall be supplied by Knights of Repair unless otherwise agreed between the parties. The cost of all Parts shall be charged to the Client in addition to labor and other applicable Fees.
The Client acknowledges that the availability, pricing, and delivery timelines of Parts may depend on third-party suppliers and factors beyond the reasonable control of Knights of Repair. Accordingly, Knights of Repair shall not be responsible for any delays in the performance of the Services arising from the unavailability or delayed supply of Parts.
Where Parts are unavailable, discontinued, or subject to significant delays or price changes, Knights of Repair may recommend alternative Parts or solutions, subject to the Client’s approval.
Where the Client elects to supply Parts or requests the use of third-party Parts, such Parts shall be used at the Client’s sole risk. Knights of Repair shall not be responsible for the quality, compatibility, performance, or failure of any Parts not supplied by it, nor for any resulting damage or loss arising from the use of such Parts.
- WARRANTIES AND DISCLAIMERS
Knights of Repair warrants that the Services will be performed with reasonable skill, care, and diligence consistent with generally accepted industry standards. Subject to this, all Services are provided on an “as is” and “as available” basis.
Knights of Repair provides a limited workmanship warranty for a period of thirty (30) days from the completion of the Services. Where the Client notifies Knights of Repair within this period of a defect in workmanship, Knights of Repair shall be given a reasonable opportunity to inspect the Equipment and verify the claim. If the defect is determined to be attributable to workmanship, Knights of Repair may, at its discretion, perform corrective labor at no additional labor charge.
This warranty does not apply to defects, failures, or damage arising from normal wear and tear, pre-existing conditions, hidden defects, misuse, improper operation, lack of maintenance, or any modifications or repairs carried out by third parties. It also does not apply to Parts supplied by the Client or third parties.
Except as expressly set out in this clause, Knights of Repair makes no representations, warranties, or guarantees, whether express or implied, regarding the Services or the condition, performance, or reliability of the Equipment following the Services. Without limiting the foregoing, Knights of Repair does not guarantee that the Services will result in the complete resolution of all issues affecting the Equipment.
- LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Knights of Repair shall not be liable for any indirect, incidental, special, or consequential losses arising out of or in connection with the Services or these Terms, including, without limitation, loss of profits, loss of revenue, loss of business opportunity, loss of production, equipment downtime, or loss of anticipated savings.
To the fullest extent permitted by law, the total aggregate liability of Knights of Repair, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Fees paid by the Client for the specific Services giving rise to the claim.
The Client acknowledges that mechanical repair and maintenance services involve Equipment that may have pre-existing defects, hidden faults, or inherent risks, and that the outcome of the Services may be affected by factors beyond the control of Knights of Repair. Accordingly, Knights of Repair shall not be liable for any loss or damage arising from such conditions except to the extent directly caused by its negligence.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
- INDEMNITY
The Client agrees to indemnify, defend, and hold harmless Knights of Repair, its directors, officers, employees, contractors, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- any inaccurate, incomplete, or misleading information provided by the Client in relation to the Equipment or the Services.
- any failure by the Client to comply with its obligations under these Terms, including obligations relating to site access, safety, and cooperation.
- any unsafe condition at the Client’s site or any failure to comply with applicable health and safety laws or regulations.
- any misuse, improper operation, or modification of the Equipment by the Client or any third party; or
- any breach of applicable laws by the Client in connection with the Services.
This indemnity shall survive the completion or termination of the Services and shall apply to the fullest extent permitted by applicable law.
- SUSPENSION AND REFUSAL OF SERVICES
Knights of Repair reserves the right, at its discretion, to suspend, delay, or refuse to provide Services where the Client fails to comply with these Terms or where circumstances arise that reasonably justify such action.
Without limiting the foregoing, Knights of Repair may suspend or refuse to perform the Services where:
- the Client fails to make payment when due or does not maintain valid payment arrangements;
- the Client fails to provide accurate information, necessary approvals, or reasonable cooperation required for the performance of the Services;
- safe access to the site or Equipment is not provided, or site conditions are deemed unsafe or non-compliant with applicable safety requirements; or
- the continuation of Services would expose Knights of Repair’s personnel to unreasonable risk or unsafe working conditions.
Where Services are suspended under this clause, Knights of Repair shall not be liable for any delay, loss, or damage arising from such suspension. The Client shall remain responsible for all Fees and charges incurred in respect of Services already performed or resources committed.
Knights of Repair may resume Services once the circumstances giving rise to the suspension have been resolved to its reasonable satisfaction.
- WEBSITE USE AND ACCEPTABLE CONDUCT
The Client agrees to use the Website only for lawful purposes and in a manner consistent with these Terms and applicable laws. The Website is provided for informational and service-request purposes, and any misuse of the Website is strictly prohibited.
Without limiting the foregoing, the Client agrees not to:
- use the Website in any manner that violates applicable laws or regulations.
- attempt to gain unauthorized access to any part of the Website, servers, or systems connected to the Website;
- interfere with or disrupt the operation, security, or functionality of the Website;
- introduce any viruses, malware, or other harmful code;
- copy, reproduce, distribute, or exploit any content on the Website without prior written consent; or
- use the Website in a manner that could damage, disable, or impair our systems or reputation.
Knights of Repair reserves the right to restrict, suspend, or terminate access to the Website at its discretion where a user is found to be in violation of these Terms or engaging in conduct that may harm the Website or other users.
All content on the Website is provided for general informational purposes only and does not constitute professional advice or a binding offer of Services unless expressly stated otherwise.
- CONTENT DISCLAIMER AND NO RELIANCE
All content made available by Knights of Repair, including but not limited to content on the Website, email communications, newsletters, social media platforms, marketing materials, and any other publications or communications (collectively, “Content”), is provided for general informational purposes only.
Such Content does not constitute professional, technical, mechanical, or legal advice and is not intended to be relied upon as a substitute for obtaining specific advice tailored to your particular circumstances. The provision of such Content does not create any client, advisory, or professional relationship beyond the scope of expressly agreed Services.
While Knights of Repair makes reasonable efforts to ensure that the Content is accurate and up to date, we make no representations, warranties, or guarantees, whether express or implied, as to the accuracy, completeness, reliability, or suitability of such Content for any purpose.
Any reliance placed on the Content is strictly at your own risk. To the fullest extent permitted by applicable law, Knights of Repair shall not be liable for any loss, damage, or consequences arising from or in connection with the use of, or reliance on, any Content, including any decisions made or actions taken based on such Content.
- USER CONTENT
Where the Website or our systems permit users to submit, post, or upload content, including reviews, feedback, or other materials (“User Content”), the Client remains responsible for the accuracy, legality, and appropriateness of such content.
By submitting User Content, the Client grants Knights of Repair a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, publish, translate, distribute, and display such content for the purposes of operating, promoting, and improving our Services.
The Client agrees not to submit any User Content that is unlawful, defamatory, misleading, infringing, or otherwise inappropriate, including content that violates the rights of any third party.
Knights of Repair reserves the right, at its sole discretion, to review, remove, or refuse to publish any User Content that it considers to be in breach of these Terms or otherwise objectionable, without notice or liability.
- INTELLECTUAL PROPERTY
All intellectual property rights in and to the Website, and in any materials, methods, processes, systems, designs, documentation, or other content developed, used, or provided by Knights of Repair in connection with the Services, shall remain the exclusive property of Knights of Repair or its licensors.
Nothing in these Terms shall be construed as transferring or assigning any intellectual property rights to the Client. The Client is granted a limited, non-exclusive, non-transferable right to access and use the Website solely for the purpose of requesting and receiving Services in accordance with these Terms.
The Client shall not copy, reproduce, modify, distribute, reverse engineer, or otherwise exploit any intellectual property belonging to Knights of Repair without prior written consent.
Any feedback, suggestions, or recommendations provided by the Client in relation to the Services or the Website may be used by Knights of Repair without restriction or obligation, and the Client hereby assigns any rights in such feedback to Knights of Repair to the extent permitted by law.
- PRIVACY
Knights of Repair collects, uses, and discloses personal information in accordance with its Privacy Policy, which forms an integral part of these Terms.
By accessing the Website or engaging our Services, the Client acknowledges and agrees that their personal information will be handled in accordance with the Privacy Policy.
The Privacy Policy provides detailed information regarding the categories of personal information collected, the purposes for which such information is used, the circumstances in which it may be disclosed, and the safeguards implemented to protect such information.
Clients are encouraged to review the Privacy Policy to understand how their personal information is managed.
- TERMINATION
Knights of Repair reserves the right to terminate or suspend the provision of Services, or access to the Website, at its discretion where the Client breaches these Terms or engages in conduct that is unlawful, unsafe, or otherwise inconsistent with these Terms.
Without limiting the foregoing, Knights of Repair may terminate Services with immediate effect where the Client fails to make payment when due, repeatedly fails to comply with agreed terms, or engages in conduct that interferes with the safe or effective performance of the Services.
The Client may terminate a service request prior to completion in accordance with the cancellation provisions set out in these Terms; however, the Client shall remain responsible for all Fees and charges incurred up to the date of termination, including any applicable call-out or cancellation charges.
Upon termination, all outstanding invoices and payment obligations shall become immediately due and payable. Termination shall not affect any rights, remedies, or obligations that have accrued prior to the date of termination, including provisions relating to payment, limitation of liability, indemnity, and dispute resolution, which shall survive termination.
- DISPUTE RESOLUTION
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the Services (a “Dispute”), the parties shall first attempt to resolve the Dispute through good faith discussions within a reasonable period.
If the Dispute cannot be resolved through such discussions, it shall be finally resolved by binding arbitration. The arbitration shall be conducted in the Province of Ontario, Canada, in accordance with the applicable arbitration legislation, and shall be conducted by a single arbitrator appointed in accordance with such legislation.
The arbitration shall be conducted in the English language, and the decision of the arbitrator shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.
Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights pending resolution of the Dispute.
- GOVERNING LAW
These Terms and any dispute, claim, or matter arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
The parties agree that, subject to the dispute resolution provisions set out in these Terms, the courts located in the Province of Ontario shall have exclusive jurisdiction to hear and determine any matters arising out of or in connection with these Terms.
- GENERAL PROVISIONS
These Terms, together with any applicable Work Orders, Statements of Work, or other written agreements between the parties, constitute the entire agreement between the Client and Knights of Repair with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
Any failure or delay by Knights of Repair in exercising any right or remedy under these Terms shall not constitute a waiver of such right or remedy, nor shall it prevent the subsequent exercise of that or any other right or remedy.
The Client may not assign or transfer its rights or obligations under these Terms without the prior written consent of Knights of Repair. Knights of Repair may assign or transfer its rights and obligations without restriction.
These Terms may be updated or modified by Knights of Repair from time to time. Any updated version shall be posted on the Website and shall become effective upon posting, unless otherwise specified.
Headings in these Terms are for convenience only and shall not affect the interpretation of the provisions herein.
These Terms are effective as of 21/04/2026.
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